Returns
Returns
If you are not 100% satisfied with your order and wish to return anything, please inform us (hello@birdstackle.com) and return this item within 30 days of delivery.
Returns Address
Birds Tackle, Coal Yard
Gipping Road
Ipswich
IP60JB
Any items returned with no information could result in delay in processing – Postage costs are to be met by the customer.
We will gladly exchange unsuitable or unwanted products unused in original condition and packaging.
If in the unlikely event we have sent incorrect goods or the item develops a fault (within manufactural warranty), we will resolve the problem as fast as possible and refund any additional postal charges incurred by the customer.
Warranty Issues / Manufactural Fault
If the item is out of warranty we will always do your best to help resolve this where possible.
Manufactural Faults - if your item is effected by a manufacture fault (even if still in warranty) we directy can not replace or refund this item, this issue will be raised directly with the supplier this issue is out of our control.
Damaged Items
In the unlikely event that your order arrives in an unsuitable condition, please refuse parcel and ask courier to mark as damaged for return. Please inform us as soon as possible
🔁 Returns Due to Incorrect Address or Failed Delivery
Please make sure your shipping address is correct at checkout. If an order is returned to us because of an incorrect or incomplete address, the following will apply:
Refund Deductions:
A 10% fee will be deducted from your refund (plus original postage) to cover:
Return shipping charges
If your item included a surcharge (e.g., for oversized items), this surcharge is non-refundable.
Failed Delivery Attempts:
Royal Mail and couriers will attempt to deliver your parcel multiple times (see delivery partner policies above).
If the parcel is returned to us after failed delivery attempts, a £10 fee will be deducted from your refund. This covers both the original shipping and return postage.
