Delivery Information & Shipping Policy
UK Mainland Delivery Only
We currently offer delivery to UK mainland addresses only. Please read the following information carefully before placing your order.
1. Order Dispatch
Orders placed Monday to Friday before 2:00 pm will normally be dispatched the same working day.
Orders placed after 2:00 pm will be dispatched on the next working day.
We may process and prepare orders over the weekend; however, weekend orders will not leave our premises until the next working day.
Bank Holidays
There are no courier collections or deliveries on bank holiday Fridays or Mondays. Orders will therefore be dispatched on the next available working day, even if a next-day delivery service has been selected and paid for.
For example, if a next-day delivery order is placed after 2:00 pm on Thursday before a bank holiday Friday and Monday, the order will be dispatched on Tuesday for an estimated delivery on Wednesday.
2. Delivery Charges
All applicable delivery charges will be clearly displayed during the checkout process before payment is completed.
Additional delivery charges apply to frozen products and oversized items.
Oversized Items
Oversized delivery charges apply to the following items, including but not limited to:
Please note that this list is not exhaustive. Additional oversized delivery charges may apply to other products where necessary. Any applicable charges will be displayed at checkout before your order is completed.
Oversized Item Deliveries
All oversized items will be dispatched using FedEx. Please note that FedEx is our designated courier for oversized deliveries, and alternative couriers cannot be requested or selected.
Royal Mail – 2nd Class Standard Delivery
Estimated delivery: 2–5 working days.
Please note that Royal Mail delivery times are estimates only and are not guaranteed. Delivery may occasionally take longer than the stated timeframe.
Next-Day Courier Delivery – FedEx & DHL
The following delivery charges apply:
Our standard courier services operate Monday to Friday.
Saturday delivery is available on eligible orders placed and paid for before 2:00 pm on Friday.
All next-day courier deliveries are fully tracked. Customers will receive SMS and/or email notifications containing delivery updates and relevant tracking information.
Where available, customers may also be given the option to amend their delivery date directly with the courier.
Please Note: Although the vast majority of courier deliveries arrive within the estimated delivery timeframe, delays can occasionally occur due to circumstances beyond our control, including courier-related issues, operational disruptions, adverse weather conditions or other unforeseen circumstances. However, delays caused by courier issues may occasionally occur.
3. Delivery Delays
Once an order has been dispatched within our stated processing times, delivery is the responsibility of the appointed courier.
Courier delivery dates and times are estimates and may be affected by circumstances outside our control, including adverse weather, operational delays and other unforeseen events.
We always do our utmost to ensure that orders are dispatched promptly and delivered on time. However, next-working-day delivery cannot be guaranteed, even where a next-day delivery service has been selected and paid for.
If a courier fails to meet an estimated delivery time, this does not automatically entitle the customer to a refund of the delivery charge.
We will, however, assist customers in investigating any delayed or missing deliveries.
4. Important Delivery Information
By placing an order with us, you acknowledge that delivery charges, estimated delivery times and any applicable additional charges will be displayed during checkout.
We will always endeavour to dispatch orders within the stated processing times and work with our delivery partners to ensure your order reaches you as quickly and safely as possible.
For further information regarding the following situations, please refer to our
Failed Delivery Attempts
Incorrect or Incomplete Delivery Addresses
Safe Place Deliveries
Missing or Stolen Parcels
Zone 1 - B, BB, BD, BL, CV, DE, DN, HD, HG, HU, HX, LE, LN, LS, M, NG, NN, OL, PE, S, SK, ST, WA, WF, WN, WS, YO
Zone 2 - AL, CB, CH, CO, CW, DH, DL, DY, EN, FY, GL, HA, HP, IP, L, LA, LU, MK, OX, PR, SG, SR, TF, TS, UB, WD, WR, WV
Zone 3 - BA, BR, BS, CA, CM, CR, DA, E, EC, GU, HR, IG, KT, LL, N, NE, NR, NW, RG, RH, RM, SE, SL, SM, SN, SP, SS, SW, SY, TW, W, WC
Zone 4 - BH, BN, CF, CT, DG, DT, EH, KA, LD, ME, ML, NP, PO, SO, TD, TN, TA
WE DO NOT SHIP TO THESE POSTCODES
Zone 5 Excluded- DD, EX, FK, G, KY, PA, PH,
Zone 6 Excluded - AB, IV, KW,
Zone 7 Excluded - BT
NO SPAM. Just great offers and a sneak peak at upcoming products.
