Matrix Sherpa Winter Hoody

Royal Mail Tracked 48 aims for delivery within 2 to 3 working days, including Saturdays.

Royal Mail Services

• 21-Digit Tracking Codes:
  These tracking numbers will only activate once a delivery attempt has been made.

• 13-Digit Tracking Codes:
  These provide full tracking, including:

  • A delivery photo (where available) & SMS or email notifications

  • The option to change your delivery preferences before delivery via Royal Mail’s Track & Trace

    ⚠️ Please note:

    Royal Mail deliveries may be delayed due to circumstances beyond our control (e.g. strikes, weather, etc.).

    Safe Place Requests:

    If you request that Royal Mail or a courier leaves your parcel in a safe place, we cannot accept responsibility if the item goes missing.

    🔁 Returns Due to Incorrect Address or Failed Delivery

    Please make sure your shipping address is correct at checkout. If an order is returned to us because of an incorrect or incomplete address, the following will apply:

    Refund Deductions:

    • A 10% fee will be deducted from your refund (plus original postage) to cover:

      • Return shipping charges

    • If your item included a surcharge (e.g., for oversized items), this surcharge is non-refundable.

      Failed Delivery Attempts:

      • Royal Mail and couriers will attempt to deliver your parcel multiple times (see delivery partner policies above).

      • If the parcel is returned to us after failed delivery attempts, a £10 fee will be deducted from your refund. This covers both the original shipping and return postage.