The Cool Packs are also supplied separately for those who wish to provide extra cooling or wish to replace an original. They come in two sizes; standard size which come with the cool bags and an XL version which slots in to the bottom of the XL Cool Bag.
Compac Cool Packs are designed to be frozen for 24 hours prior to your session and will then keep the contents of your Cool Bag, or Compac Cooler, cold for as long as possible.
2 x cool packs included
We use DHL or FedEx for paid next day courier services, depending on the size and weight of your order..
Courier Collection & Delivery Times:
Our couriers deliver Monday to Friday.
Saturday delivery is available if selected and paid for before 2:00 PM on Friday.
⚠️ While we do our best to ensure next-day delivery, this is not guaranteed, as delays can sometimes occur with the courier
No collections on Saturdays or Sundays.
| Upto 20Kg | |
| Mainland UK | Next Day £6.99 |
| Isle of Man, Outer Hebrides & Shetlands | N/A |
| Northern Ireland | N/A |
| Guensey & Jersey or Isle of Wight | N/A |
Royal Mail Tracked 48 aims for delivery within 2 to 3 working days, including Saturdays.
| Standard Delivery Under 15Kg | Free Delivery Over £50 (excluding oversize or surcharge items) | |
| Mainland UK | £3.99 | Yes |
| Isle of Man, Outer Hebrides & Shetlands | N/A | N/A |
| Northern Ireland | N/A | N/A |
| Guensey & Jersey | N/A | N/A |
21-Digit Tracking Codes:
These tracking numbers will only activate once a delivery attempt has been made.
13-Digit Tracking Codes:
These provide full tracking, including:
A delivery photo (where available) & SMS or email notifications
The option to change your delivery preferences before delivery via Royal Mail’s Track & Trace
⚠️ Please note:
Royal Mail deliveries may be delayed due to circumstances beyond our control (e.g. strikes, weather, etc.).
Safe Place Requests:
If you request that Royal Mail or a courier leaves your parcel in a safe place, we cannot accept responsibility if the item goes missing.
Please make sure your shipping address is correct at checkout. If an order is returned to us because of an incorrect or incomplete address, the following will apply:
A 10% fee will be deducted from your refund (plus original postage) to cover:
Return shipping charges
If your item included a surcharge (e.g., for oversized items), this surcharge is non-refundable.
Royal Mail and couriers will attempt to deliver your parcel multiple times (see delivery partner policies above).
If the parcel is returned to us after failed delivery attempts, a £10 fee will be deducted from your refund. This covers both the original shipping and return postage.
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